Terms of service
TERMS & CONDITIONS
1.1. We are Elpis Life Limited, we own and operate the website www.alkmie.com.hk In these terms and conditions (collectively referred to as the “Terms and Conditions”), "Elpis Life" or “we” or “us” means Elpis Life Limited. Please read these terms and conditions carefully before using the website (collectively “our e-store”). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
1.2. We will make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
1.3. We will make every effort to ensure product(s) displayed at our e-store are in stock. If from time to time any products become out of stock, we reserve the right to conduct a refund.
1.4. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.
2.1. You must register to become a member in order to purchase from our e-store. By registering an account:
• You must provide us with accurate, complete and up to date registration information;
• You must safeguard your username and password;
• You authorise us to assume that any person using the e-store with your username and password is either you or is authorized to act for you;
• We have the right to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
2.2. Please immediately contact us via our website/by email/by phone of any changes to the information that you provided so that we can deal with you effectively.
2.3. If your account is inactive for more than 3 years, we will have the right to close your account.
3. Privacy protection
4.1. Our e-store accepts payment by designated credit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars or United State dollars.
4.2. Acceptance of orders by us. A final receipt will be issued to you when goods are delivered to your address.
4.3. To provide secure online transactions, we employ Internet's Secure Sockets Layer (SSL) security technology. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private.
5.1. Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
5.2. Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
5.3. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
5.4. If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
5.5. These Terms and Conditions confirms the agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.
5.6. We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
5.7. If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
5.8. These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.
6. Elpis Life Limited’s payment terms
6.1. Orders for delivery within Hong Kong
• We accept Visa, MasterCard, and PayPal.
• The maximum amount per transaction is as below:
• Visa / MasterCard / Paypal: HK$10,000.
Note: When inputting card numbers please do not input space or dash.
6.2. Under Credit Card Purchase Protection service (e.g. Visa Verification Service, MasterCard Secure Code) customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.
6.3. Shop Vouchers: only designated Shop Vouchers accepted by us can be redeemed at our e-store subject to the terms and conditions of each Shop Voucher.
6.4. If there are additional charges for delivery, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.
7. Notification for ordering
7.1. Our e-store only accepts orders for delivery to the specified delivery address in Hong Kong or collection at our designated office.
7.2. Placing an order means you agree to purchase products or services and appoint us to deliver the same on your behalf to your specified delivery address or for collection at our designated office (as the case may be) in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.
7.3. If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery or availability for collection at our designated office.
7.4. In case any applicable gift items of your purchased products are not available, we will contact you accordingly.
8. Delivery service (applicable if you have selected to have your order(s) delivered to a designated delivery address within Hong Kong)
8.1. Free Delivery threshold to $300 or above, $30 will be charged if order fails to fulfil free delivery threshold.
8.2. Delivery service is only available at addresses located in Hong Kong Island, Kowloon, New Territories, and other major commercial areas. We do not deliver to any outlying islands or remote areas such as Cheung Chau, Lantau Island, Lamma Island, Pengchau, Lok Ma Chau, Lo Wu, Shenzhen Bay Port, Sha Tau Kok, etc. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.
8.3. Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, warehouses and premises which are not accessible by elevator or staircase and need to be delivered through balcony.
8.4. After your order has been accepted, we will confirm with you about the shipment confirmation. Please check whether all your purchased items are delivered against the invoice/delivery note, then sign and return the delivery note to our courier to confirm your receipt of goods.
8.5. In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rain storm signal, we will try our best to arrange the products to be delivered on the next business day.
8.6. Up to 7 Days Delivery. For successful orders placed at our e-store and confirmed by us via email, goods will be delivered to you within 7 business days before 6 p.m. Business days exclude Saturday, Sunday and public holidays.
• We will dispatch the deliveries as scheduled to the best of our ability.
8.7. If you fail to receive your purchased products upon the first delivery appointment or you give us inaccurate information on your address, we reserve the right to (i) charge you an additional delivery fee for subsequent delivery(es); or (ii) arrange your ordered goods to be collected by you in our designated office.
8.8. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
8.9. In case of any dispute, our determination shall be final.
9. Office pickup service (applicable if you have selected Self Collect in our Office)
9.1. You may enjoy office pickup service when your order satisfies our minimum purchase amount at HK$100 at our office. You will be notified by us via Whatsapp or email when your ordered goods are available for collection. An additional HK$30 will be charged for orders under the minimum amount.
9.2. Orders generally take 2-7 working days to be ready for collection. Please collect your purchased item(s) within the time period stated on the notification during the specified business hours of our office.
9.3. When you pick up the product in our office, you or your authorised representative will be required to produce the email or Whatsapp notification sent by us, for identity verification. We may need you to provide further information to verify your identity (such as your full name or other personal information under your account profile). If we are not satisfied that the person requesting to collect your order(s) is yourself or your authorised representative, we will refuse the collection of the order(s) in order to safeguard your interest.
9.4. Once the order is confirmed, we cannot change the delivery methods.
9.5. If office is closed due to weather or any other uncontrollable factors, you may pick up again on the next day when our office is opened.
10. Exchange and refund
10.1. We provide you with “7 days Goods Return Guarantee” for products purchased which are damaged, spoiled or not in good condition. In such case, you may contact our customer service department and provide photos of the relevant goods to make arrangement to return the goods to us for exchange. Otherwise under normal circumstances, we would not accept any request for exchange of products or cancellation of orders. Please refer to Returns & Exchange Policy for more information.
10.2. If we agree you are entitled to an exchange but the product(s) to be exchanged are sold out, you may return such products to us and apply the amount paid to buy alternative product(s).
10.3. In exceptional case at our sole discretion, we will refund the amount paid (inclusive of the relevant delivery charge) to your credit card / payment account (which takes about 4-6 weeks).
10.4. If Shop Vouchers were redeemed for the relevant purchase, relevant adjustments will be made accordingly.
10.5. Original sales receipt or relevant electronic receipt and requested photos must be provided to us for the request of a product exchange.
10.6. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
11.1. For any ordered goods remain undelivered or collected for 30 days from the date of order confirmation, we shall have the right to dispose of such goods at our own discretion without further notice to you. In such event, we shall not be liable to make any refund or compensation to you.
11.2. We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.